You CAN cancel your order if you do so BEFORE it has been collected by the shipping carrier. We do try and get our orders out quick, so we ask you let us know straight away.

Unfortunately, once orders have been shipped they can’t be cancelled. We do offer free returns however, so get in touch with one of our customer support staff and we can arrange a refund.  

Once your order is placed, it will be shipped within 3 working days. You will receive a shipment notification email with a tracking number as soon as your package ships.

To track your order, visit our Track Your Order Page.

Our online store is powered by Shopify, the leading e-commerce platform provider. Our website secures its server by using secure sockets layer (SSL), a standard security protocol that encrypts data between a web server and a browser. Therefore, we are able to provide a safe shopping experience.

Get in touch with one of our customer service members! If your item has not shipped yet, we will be happy to amend it for you. If it has already shipped, we can organize a return.

Absolutely! We care about safety as much as you do. Therefore, all Rich Skin products are made of high-quality materials that are non-toxic and odorless. You and your family can use it with confidence.